Hiring Motivated, Talented and Loyal Employees
HIRING RESOURCES
Hospitality Investment Services understands the importance of identifying individuals who are motivated, talented and loyal employees who find pride in positive experiences for guests and clients. Screening tools and comprehensive interviewing techniques allow the corporate lenders and onsite property management teams to effectively communicate with prospects and hire valuable employees.
TRAINING
Hospitality Investment Services property-level training philosophy is an extension of its corporate philosophy, which is guest focused, results oriented, and reliant upon entrepreneurial thinking to better serve our clients. Onsite managers and employees are expected to provide Legendary Service in a consistent manner and exercise good "ownership" judgment to understand when it is advantageous and appropriate to deviate from established standards.
F.R.E.D.: “Finding Revenue Every Day”. Implement the F.R.E.D. training program for the front-of-house staff that empowers our employees and enhances their ability to maximize revenue and reservation rates while laying the foundation for Legendary Service.
Training for the Hotel Sales Team
sales exposure
Distributing and positioning hotels through the Global Distribution System (GDS) and online resources allows travel agents, meeting planners, and wholesalers to access and reserve properties from across the country. Understanding how the Global Distribution System distributes inventory and rates to thousands of websites throughout the world is vital to a hotel’s ability to be sold to new clientele. These websites represent the property and are often seen as a reflection of the quality of the property. A detailed audit will be performed and resources will be provided to revise these sites with new and updated information on an on-going basis. This information includes rate parity and sequencing, detailed descriptions of the hotel and amenities, rich pictures, and local/regional points of interest.
generating and managing sales leads
Prospecting and Lead Generation – a minimum number of cold calls and/or emails will be required by each sales associate and discussed during weekly sales meetings. Third-party event planning websites are utilized to identify and capture new lead opportunities including Event, Hotel Planner, and Smart Meetings.
Quoting and Contracts – confirm room availability, review group history, consider the established minimum rate restrictions, and create a contract collecting all necessary information. Present contract to management for approval.